We want you to love our products as much as we do.
All items we ship have successfully passed our rigorous Quality Control inspections.
Our warranties ensure you have a fantastic watch experience while giving you total peace of mind.
Most items sold by CoupleWatch are covered by the following comprehensive product warranties.
If, in an unlikely situation you are not covered, please check our Warranty Exemptions and Notes below.
1- Damaged Product:
If your item arrives damaged or is not working, please follow the warranty process and contact us for RMA authorization within 7 days of the order being received.
After returning the product to the address provided by our support team, we can send you a new item free of charge (we will reimburse you the return shipping cost), or you can choose to receive a full refund.
Enjoy total peace of mind: every single purchase is 100% risk-free each time you shop at Couple Watch.
1. Customers must first send a clear photo or/and video of the damaged or defective product and the shipping packaging before we can consider issuing RMA authorization. Please use good lighting, and a close to medium distance, so we can identify and verify the issue(s).
2. After CoupleWatch Store has received the returned product and confirmed the product is faulty. Refund requests for a return shipping fee without a valid RMA return receipt slip will not be accepted.
45 Day Money Back Guarantee
For most items, in the unlikely situation that your product is faulty, you can send it back for a refund or item exchange within 30 days of receiving it. Return shipping reimbursement is not available for this.
Warranty Exemptions and Notes
1. Natural product degradation through wear and tear, along with breakage/damage during use, is solely the customer's responsibility and is not covered by our warranties.
2. If the customer has damaged/misused the item(s), the product's warranty is immediately rendered void. No compensation is available in such cases. However, customers are welcome to contact us to purchase a replacement or spare parts (if applicable). We will charge the original value of the components and a shipping fee to dispatch them.
The customer voids the warranty if they:
- Open the body in an attempt to fix the device
- Modify, remove, customize, or swap parts of the product
- Use the device in a way that it is not originally intended for
- Continue to use the item once a fault occurs and causes more damage
1. The shipping fee for returning the product back will be paid by the customer and is non-refundable.
2. During the return shipping, the customer is responsible for any and all customs charges, duties or tariffs during the items return to our warehouse. In these cases we will deduct the customs fees from your authorized refund amount.
3. We will by default resend the item to the customer via Flat Rate Shipping. If the customer wants to utilize a faster shipping method, the relevant shipping fee is applicable.
4. In case of any misuse, any and all repairs, accessories and shipping fees, both ways, are fully the customer’s responsibility and are at their own expense.
How to request warranty (return, repair and refund)
If your item has an issue, please contact us first by e-mail or contact form.
Please carefully follow our warranty process to minimize any delays:
1. Describe the problem with your item in detail: What happened? When? How? Please also state your full order number and product code (SKU number).
2. Tell us what steps you have already taken to resolve the issue.
3. Provide the item code indicated on the outer packaging.
4. Send a clear photo or video showing the defect(s); these should be taken under good lighting.
NOTE: Photos/videos should ideally be clear and focused, taken under good lighting conditions, and from a close to medium distance. This allows us to identify and verify the issue(s). We will always do our very best to help you. Thank you in advance for providing all the information stated above.
Missing item(s), wrong item(s) or incorrect package sent
Please be sure to open the parcel and carefully check the contents before signing for the package.
For any issues, please carefully follow our warranty process to minimize any delays:
1. Contact us with your order number and the product code (SKU number).
2. Please send us a clear picture of the outer packaging, all shipping labels visible, and (if applicable) the item received.
- If there is a item missing, we will resend the missing item/accessory for free within the warranty period.
- If we have shipped the wrong item: we will either refund you in full or dispatch an alternative item (if applicable and available). We will decide whether you need to return the wrong product or not and compensate the return shipping fee when we receive it.
Lifetime Technical Support
Reliable, helpful and flexible, We offers basic technical support over the lifetime of your products. Buy with confidence and enjoy the support you deserve.